If I am not satisfied with the service provided, where can I file a complaint?
Our customers' feedback is very important to us and help us improve the quality of [ler mais]
I would like someone else to handle the process on my behalf. It’s allowed?
Within the Portuguese legal system it is possible, provided there is a procuration to that [ler mais]
I received a letter stating that I have a debt, after having paid the credit/debt in full or having already agreed on a payment plan. How should I proceed?
In order to help you, we ask you to contact us. In most cases, you [ler mais]
What should I do if the person you contacted has died?
In the case of an direct family member, we request that you provide us with [ler mais]
If the contacted person has the address incorrect, my own, will I have a problem with that?
No, there won't be any problem. You should contact us through the available means and [ler mais]
You contacted the wrong person. What should I do?
If there was an error or if the account is not yours, you should contact [ler mais]
What happens if you ignore our communications?
We are here to help you. You should take into account our communications, if you [ler mais]
If necessary, who should I contact at Whitestar?
Whitestar has managers responsible for your process. They are available every day from 9:00 am [ler mais]
How can I contact Whitestar?
You can contact us by telephone (+351 211 596 000) or by completing The Contact [ler mais]
Why did I receive a letter from Whitestar?
We are a credit and real estate portfolio management and recovery company. We manage essentially [ler mais]
