We are a credit and real estate portfolio management and recovery company. We manage essentially default credit originated by banks and other financial entities. If you have been contacted by us, it is because we are managing your process and it is with us that you must deal with all matters relating to it. In case of doubt, you should always contact us.
You can contact us by telephone (+351 211 596 000) or by completing The Contact Form. <br>You will be contacted by a manager who will help you with your process.
Whitestar has managers responsible for your process. They are available every day from 9:00 am to 6:00 pm. These professionals are experts in credit management and prepared to provide you with all kind of information and support, and ready to help you solve your case.
We are here to help you. You should take into account our communications, if you ignore them, you may incur in legal proceedings. We have an experienced team that understands and analyses each case and is ready to help you. Our main commitment is to present you with a set of solutions that allow a swift and friendly agreement.
If there was an error or if the account is not yours, you should contact us so we can help you and resolve the situation.
No, there won’t be any problem. You should contact us through the available means and indicate the reference of the letter you received, so that we can update the data in our system.
In the case of an direct family member, we request that you provide us with a copy of the death certificate, as well as the certificate of inheritance, if there is one.
In order to help you, we ask you to contact us. In most cases, you will only need to have with you proof of the last payment made or a copy of the payment agreement made with Whitestar.
Within the Portuguese legal system it is possible, provided there is a procuration to that effect. For that, you should contact us so that we can expedite the request.
Our customers’ feedback is very important to us and help us improve the quality of our service. So if you have had a problem with our services you can fill our complaint form. We will carefully analyze your situation and respond as soon as possible.
All payments can be made by bank transfer, bank reference or by depositing in an IBAN that will be provided by your credit manager.
We know that there are unforeseen events that impact our lives and the monthly budget preventing the partial or total compliance of financial obligations. If this is the case, you should contact your process manager as soon as possible to help you find the best solution.
You can change your payment method. For this, you should contact your process manager.
The data we hold comes to us from a different sources, such as from customers themselves or from a public database, including Registrars’ Offices, Central Credit Bureaus reports, business and trade directories.
To know more, see Whitestar’s Privacy Policy.
There are a number of recipients with whom we share your personal data. However, to guarantee your privacy, we have a validation process to ensure that they are appropriate entities.
In certain cases, some entities have the right to require us, by law, to disclose certain data for certain purposes.
To know more, see Whitestar’s Privacy Policy.
We generally store all information about clients for as long as they have an active Account/Credit with the entity we provide services to – this corresponds to the period during which amounts are in debt.
Once an Account/Credit is closed and there are no debts, we will continue to store all information, generally for a period of 10 years. The criteria used to determine the storage period will include the liability limitation period, agreed contractual terms, regulatory requirements and industry standards.
To know more, please refer to Whitestar’s Privacy Policy.
As a customer, you have specific rights under the GDPR. You have the right to object to the use of personal information or ask us to delete, remove or stop using it if there is no longer a need for us to retain them.
However, your right to object does not automatically lead to the deletion of your information. Your request will be reviewed and if we are unable to delete your information, we will inform you and explain why.
To proceed with a request to update or remove your personal data, please complete the following form: RGPD Form.
To know more, see Whitestar’s Privacy Policy.
You should contact your credit manager informing about the update of your personal data and respective contacts. Updating your personal information is essential to maintain a collaborative, effective and healthy relationship.
You can also fill in the following form: RGPD form
