FAQs

Q: Is it mandatory to always use the same payment method?

You can change your payment method. For this, you should contact your process manager.

Q: I am having difficulties paying my debt. What should I do?

We know that there are unforeseen events that impact our lives and the monthly budget preventing the partial or total compliance of financial obligations. If this is the case, you should contact your process manager as soon as possible to help you find the best solution.

Q: How can I pay my debt?

All payments can be made by bank transfer, bank reference or by depositing in an IBAN that will be provided by your credit manager.

Q: I would like someone else to handle the process on my behalf. It's allowed?

Within the Portuguese legal system it is possible, provided there is a procuration to that effect. For that, you should contact us so that we can expedite the request.

Q: I received a letter stating that I have a debt, after having paid the credit/debt in full or having already agreed on a payment plan. How should I proceed?

In order to help you, we ask you to contact us . In most cases, you will only need to have with you proof of the last payment made or a copy of the payment agreement made with Whitestar.

Q: What should I do if the person you contacted has died?

In the case of an direct family member, we request that you provide us with a copy of the death certificate, as well as the certificate of inheritance, if there is one.

I received a letter stating that I have a debt, after having paid the credit/debt in full or having already agreed on a payment plan. How should I proceed?

cag2021-10-27T14:00:20+00:0031 de May 2021|

What should I do if the person you contacted has died?

cag2021-10-27T13:59:36+00:0031 de May 2021|

Get a personal consultation.

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Is it mandatory to always use the same payment method?

I am having difficulties paying my debt. What should I do?

How can I pay my debt?

I would like someone else to handle the process on my behalf. It’s allowed?

I received a letter stating that I have a debt, after having paid the credit/debt in full or having already agreed on a payment plan. How should I proceed?

What should I do if the person you contacted has died?

Get a personal consultation.

Lisbon Headquarters

FAQs

Is it mandatory to always use the same payment method?

I am having difficulties paying my debt. What should I do?

How can I pay my debt?

I would like someone else to handle the process on my behalf. It’s allowed?

I received a letter stating that I have a debt, after having paid the credit/debt in full or having already agreed on a payment plan. How should I proceed?

What should I do if the person you contacted has died?

Get a personal consultation.

Lisbon Headquarters

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Do you need help?

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Contact us so we can help you.

Welcome to Whitestar's live chat

Contact us so we can help you.